Specialized User Support Unit (UNE)
Authorization date and time: 12/08/2025 11:43:34 Hrs.
Specialized User Support Unit (UNE)
Sistema de Transferencias y Pagos STP S.A. de C.V., Electronic Payment Fund Institution
UNE Holder: Esther García Vega
Business Hours: Monday to Friday: 09:00 - 18:00 horas (9:00 AM - 6:00 PM)
Email(s) and Phone Number(s) of the UNE Holder: unidad.especializada@stpmex.com 5552648418 EXT. 1132
Reception Methods: UNE
Attention Levels: UNE
Electronic Communication Channels: Website: https://stp.mx/condusef/
The response time for inquiries or complaints will not exceed 30 business days, in compliance with Article 50 Bis of the Law for the Protection and Defense of Financial Services Users. In the case of clarifications, the term shall not exceed 45 calendar days, in compliance with Article 23 of the Law for Transparency and Regulation of Financial Services.